Shopping Online with Us
Our goal is to introduce new products on a daily basis, ensuring that every time you visit, you'll discover something new! Please make sure to check back regularly :)
Regrettably, once an order has been placed and paid for, we are unable to accommodate any modifications to the items selected. Our system operates fully automated, which means that as soon as an order is confirmed, it's already in the process of being shipped to you. However, it's essential to be aware of your rights under the UK Distance Selling regulations. Within 14 working days of receiving your order, you have the option to cancel your order contract. To initiate this process and receive a full refund, please notify us of your intent.
With the exception of specific cases, our clothing items are vintage in nature and may differ from today's standardized clothing sizes. To ensure a perfect fit upon arrival, we measure each garment in inches while it's laid flat. Our goal is for your purchase to fit you impeccably. For a comprehensive understanding of our measurement process for various items, we encourage you to refer to our Size Guide.
We offer a variety of payment options to accommodate your preferences, including Visa Debit, Visa Credit, MasterCard, Paypal, Apple Pay, Google Pay, and Amazon Pay. To maintain a secure shopping environment and prevent fraud, both we and the card issuer will validate and authorize all credit and debit card transactions.
Value Added Tax (VAT) at a rate of 20% is already included in all our prices. This means that the price you see is the final price you pay, and there are no additional VAT charges.
Unfortunately we don't offer this service at the moment, but it is something we are looking to offer very soon - please stay tuned for updates.
We understand that sometimes you might need to make minor adjustments to your order, such as adding a forgotten apartment number or providing special delivery instructions if you won't be available to receive the parcel. While we can accommodate these short additions and instructions to pass along to our couriers, we do have some limitations.
Please note that for orders shipped using Royal Mail, we cannot make any changes due to the specific requirements of postcodes and local dispatch areas managed by courier depots. Unfortunately, address changes are not feasible within our fully automated order processing system, which includes order submission, picking, packing, and dispatch.
Therefore, we kindly request that you exercise caution when selecting the delivery address during the ordering process to ensure accuracy. Your satisfaction is important to us, and we appreciate your understanding of these limitations. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.
Once your order has been submitted, we regret to inform you that we are unable to make any modifications to its details. However, if you have encountered an error in the delivery address or need to provide additional information, please don't hesitate to contact us at firstname.lastname@example.org. We will make every effort to assist you in resolving the issue, if it is feasible to do so. Your satisfaction is important to us, and we appreciate your understanding.
We send out an email notification in the evening once your order has been dispatched, typically around 8pm UK time. To ensure you don't miss this important update, please be sure to check your spam/junk mail folders as well, just in case the notification has landed there.
If you place your order before 1pm on weekdays (Monday through Friday), we will make every possible effort to dispatch your order on the same day. For orders submitted after 1pm, they will be sent out on the following working day.
An email containing your tracking details will be sent on the evening when your order has been dispatched, typically around 8pm UK time. To ensure you receive this information, kindly review your spam/junk mail folders as a precautionary measure.
The shipping method for your order depends on the option you chose during checkout. For standard UK delivery, we typically utilize Hermes, while our Express/Next Day service is fulfilled by DPD. International shipping is carried out by either DPD or DHL, depending on the designated shipping zone. If you've opted for the Royal Mail delivery option, your order will be delivered through the standard postal service.
Use this text to answer questions in as much detail as possible for your customers.
Once your return has been handled and processed by our warehouse, we will promptly send you an email notification to keep you informed. If, by any chance, you do not receive this confirmation email within 9 days after sending your parcel back to us, please do not hesitate to reach out to our Customer Care Team and we assure you that we will respond within 24 hours.
If your parcel was returned using a trackable service such as Royal Mail Recorded Delivery, kindly provide us with the reference number when you contact us. This reference number will enable us to expedite the tracking process for your return. Your satisfaction is our priority, and we are here to assist you throughout the return process.
To address any issues regarding damaged or defective products, please reach out to our dedicated customer care team at email@example.com
In your message, kindly include your order number, the product's name, the date of purchase, and a description of the damage or defect. Rest assured, we are committed to promptly and effectively resolving the situation to your satisfaction.
Surprisingly, even we have the occasional slip-up! If the product you received doesn't match the one you ordered from our website, rest assured, we're here to make it right. Please reach out to our diligent Customer Care team by sending an email to firstname.lastname@example.org. Remember to include your order number and provide us with the necessary details. We're committed to swiftly resolving the issue and finding the best solution for you.
We no longer offer free returns using our Inpost or Royal Mail services. All returns are to be covered by the buyer
The time it takes for your refund to be processed can vary, typically up to 7 days, depending on your bank's processing procedures. Rest assured, we will send you a confirmation email as soon as we've completed the refund process.